Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Click here to sign up for SAGE Journal Email Alerts today!

Sign In to gain access to subscriptions and/or personal tools.
Rehabilitation Counseling Bulletin
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Capella, M. E.
Right arrow Articles by Turner, R. C.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

Development of an Instrument to Measure Consumer Satisfaction in Vocational Rehabilitation

Michele E. Capella

Mississippi State University, mcapella{at}colled.msstate.edu

Ronna C. Turner

University of Arkansas

Although state agencies are required by law to assess their consumers' satisfaction with vocational rehabilitation (VR), each state uses its own instrument to measure satisfaction. This not only makes comparisons across states impossible but also means that the quality of these instruments varies widely from state to state. As with other satisfaction research in general, there have been, and continue to be, many problems with the measurement of consumer satisfaction in VR. The purpose of this study was to create a valid, reliable, multidimensional consumer satisfaction instrument specifically for clients of VR agencies, without the documented problems associated with much of the existing satisfaction research.

Rehabilitation Counseling Bulletin, Vol. 47, No. 2, 76-85 (2004)
DOI: 10.1177/00343552030470020201
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?


This article has been cited by other articles:


Home page
 Rehabil Couns BullHome page
S. Hein, D. C. Lustig, and A. Uruk
Consumers' Recommendations to Improve Satisfaction With Rehabilitation Services: A Qualitative Study
Rehabil Couns Bull, October 1, 2005; 49(1): 29 - 39.
[Abstract] [PDF]

Home page
 Rehabil Couns BullHome page
M. E. Capella and J. D. Andrew
The Relationship Between Counselor Job Satisfaction and Consumer Satisfaction in Vocational Rehabilitation
Rehabil Couns Bull, July 1, 2004; 47(4): 205 - 214.
[Abstract] [PDF]